As the UK consumer
credit market braces itself for the latest changes I am taking a
look across the pond at the latest payment phenomenon in the USA
the "Pre-Paid Card". At its current rate of growth it
is predicted to have more than 50% of the payments market within
10 years - so what is it?… and what are the legal and regulatory
challenges it faces?
What is a pre-paid card? With a credit card
consumers purchase the goods or services today with a view to paying
back the credit card company with interest at some point in the
future – this can be summed up as "buy now – pay
later". With a debit card consumers link their bank account
to the payment card so that monies are deducted from their current
account at the time of the purchase – this can be summed up
as "buy now – pay now".
Turning now to a pre-paid card here, in the
same way as with a mobile phone top up card, the consumer is required
to pre load the card with cash in order to be able to use it to
purchase goods and services up to the amount that has been loaded
up onto the card - this can be summed up as a "pay now –
buy later".
The benefit of the pre-paid card is that consumers,
rather than racking up too much debt are able to manage their finances
properly and sensibly without spending more than they can afford.
This is exactly what the OFT and the government want – sensible
financial management by consumers and a reverse in the trend of
rising consumer indebtedness.
So what are the legal and regulatory challenges
in setting up and running a pre-paid card?
The core of the new thinking in this area is e-money, as the prep-paid
card proposition is in effect e-money being money deposited on a
card. The implementation of two European Directives ("the Directive")
by the Financial Services and Markets 2000 (Regulated Activities)
(Amendment) Order 2002 ("the Order") which came into force
in the UK on 27 April 2002 and which amend the Financial Services
and Markets Act 2000 (Regulated Activities) Order 2001 are the way
in which this area is regulated in the UK at present.
There are several objectives underlying the
Directive. These include consumer protection and the promotion of
consumer confidence in e-money by ensuring the financial integrity
and stability of electronic money issuers ("EMIs"), the
provision of a single passport so that EMIs authorised in one member
state can issue e-money throughout the EU and ensuring that authorised
credit institutions are not put at a competitive disadvantage by
regulating all EMIs and restricting their activities and investments.
The Order begins by defining 'electronic money'
as "monetary value, as represented by a claim on the issuer,
which is (a) stored on an electronic device; (b) issued on receipt
of funds; and (c) accepted as a means of payment by persons other
than the issuer" – clearly this is a fitting description
of a pre–paid card. The Order then provides that issuing e-money
is a 'specified kind of activity' (which means that it is regulated
under the Financial Services and Markets Act 2000 ("FSMA")
unless the EMI has a certificate of exemption. The exemption is
available to small EMIs which can satisfy certain criteria –
i.e. the EMI does not issue e-money on devices which store more
than €150 and either (i) does not have liabilities usually
exceeding €5 million and never exceeding €6 million or
(ii) does not have liabilities exceeding €10 million and the
e-money is only accepted by its related companies or (iii) does
not have liabilities exceeding €10 million and the e-money
is only accepted by no more than 100 persons who are either located
within a limited local area (for example, less than 4 km2) or who
have a close business/financial relationship with the EMI.
The exemption does relieve small EMIs from
most of the provisions of the FSMA (including the obligation to
pay the full authorisation fee) but the EMI still has reporting
obligations including the obligation to provide the FSA with information
on request and is still subject to other regulations including the
Money Laundering Regulations 2001 . Furthermore, the FSA has the
power to revoke the certificate where the relevant conditions are
not met.
The Order departs from the Directive in several
respects. For example, the definition of 'electronic money' in the
Directive includes the criterion that e-money is issued on receipt
of funds "of an amount not less in value than the monetary
value issued". The Treasury considers this to be a loophole
in the Directive as the issue of e-money at a discount would therefore
not be e-money and not fall to be a regulated activity.
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For this reason
the Order deals with the issue of e-money at a discount in a separate
article, which provides that the FSA may make rules prohibiting
the issue of e-money at a discount. The Financial Services Act Compensation
Scheme does not apply to EMIs because the Treasury has taken the
view that consumers and merchants are unlikely to hold significant
amounts of e-money at any one time and the costs of funding such
a scheme might act as a barrier to new entrants. Furthermore, the
Ombudsman Scheme (which applies to other regulated activities under
the FSMA and which might have had a positive impact on consumer
confidence) is not provided for in the Order, although it is not
required by the Directive.
However, whilst becoming an EMI may seem like
a good way to run a pre-paid card program in the UK, its limitations
on amounts that can be stored on devices and maximum liabilities
mean it can only be used for small programs. Therefore, in order
to run a program which could properly be scaled to meet the demands
that are predicted, it is again left for the banks to take up the
mantle and run them as part of their retail banking proposition
as a bank you will need not only to have a FSMA deposit taking permission
but also permission to issue electronic money.
In addition to the banking requirements to
achieve national acceptance in the UK market, the issuers will need
to offer a VISA or Mastercard product and run the program off of
their platforms. Both of these card associations have already geared
up for the launch in the UK with terms, conditions and regulations
already in place awaiting the first entrant in the market. However,
to date only one company is issuing, non gift card, pre-paid cards
in the UK and they are issuing in a "closed loop" environment
outside the card association platforms. Why is this? Quite simply
no UK bank has agreed to run a pre-paid card and, without a bank
that is a member of a card association, you cannot issue the pre-paid
card.
However, the UK's gift card market is growing
rapidly with closed loop EMI's issuing pre-paid gift cards and so
it is unlikely that the banks will not see the opportunity and look
for partners to launch with in the next year. In the US the Starbucks’
prepaid card pioneered a trend that leads Pelorus to predict US
consumers to buy 400 million convenience (prepaid/stored-value)
cards in 2004, rather than wait in line to pay for a coffee or food.
With about 30 million US households (almost one in three) lacking
a credit card, Pelorus identifies this group, together with the
25 million-plus teenagers, as “a prime target for stored value
alternatives”. It is predicted that within three to five years,
almost every retailer in the UK will offer gift cards to boost overall
sales and foot traffic . Some UK retailers are beginning to implement
the gift card as a profitable, achievable entry point in a comprehensive
payments strategy that can easily encompass store cards, and later,
scheme-branded cards. Gift-card holders typically spend about 18
per cent more than the value of a card at a retailer, and visit
the store at least twice more to spend the total balance on the
card, according to research by TSYS. Furthermore, gift cardholders
not fully spending the value on their card, tend to leave 10 per
cent of its value unspent, which is an excellent additional source
of income for retailers provided the retailer has terms and conditions
for dormant cards which allow them to collect the balance if it
not spent within a certain time.
So what are the key lessons to be
learned?
1.
the banks and retailers that move into this market will make a high
bounty .
2. the key markets
for the product will be:
a. Youth market – 15-19 year olds (7.2 million consumers with
a market size of approx £25 billion)
b. Non-Standard – 18 year old + (non status, non conforming,
credit impaired, sub prime – 7.3 million consumers with a
market size of approx £27 billion)
c. Migrant workers requiring a simple and cheap means of sending
money to their families abroad (size of market unknown for UK)
d. Gift card market (size of UK market unknown)
3. The Government
and OFT will be in favour of the product as it will encourage sensible
spending within the consumers means.
4. With the additional
regulation hitting the consumer credit market pre-paid cards will
be the easier option for banks to issue.
A large chain store retailer could see third-party
gift card sales surpassing $100 Million a year. At an average commission
of 10%, that would be over $10 Million of new gross profit dollars
to the bottom line with no product cost, no inventory and no shrinkage.
Tefisto Partners
Youth Data, population statistics, 2001
Non-standard data report, Datamonitor 2003
Bain & Co estimated stored-value gift card sales for 2002 at
USD 36 to USD 38 billion, a 20 per cent increase on 2001
Salomon Smith Barney believes gift cards to account for 5 per cent
of total sales at major US retailers.
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